Terms of use

Parties

These terms are between Shipzone, which provides the service, and you (“the User”), who opens an account. Shipzone is a Stokzone product.

• Legal name: Stokzone Teknoloji Limited Şirketi
• Address: Esentepe Mah. Büyükdere Cad. Levent 199 No: 199 İç Kapı No: 6 Şişli / İstanbul
• Tax office: Zincirlikuyu
• Tax number: 7811172592
• MERSİS number: 0781117259200001
• Trade registry: İstanbul Ticaret Sicili Müdürlüğü — 1158703
• Phone: 0850 840 15 46
• Email: hello@shipzone.app
• Product family: Stokzone

Definitions

The following terms are used throughout:

• Platform — The software and interfaces provided at shipzone.app and my.shipzone.app.
• User — The natural or legal person who opens an account on the Platform.
• Carrier — The company that physically carries the shipment. Shipzone is NOT a carrier.
• Shipment — A carriage record created by the User through the Platform.
• Label — The tracking number and label produced by the carrier for a shipment.
• Wallet — The account holding the User's balance, from which fees are taken.
• Volumetric weight — (Length × Width × Height) ÷ 3000. The charge is based on the GREATER of volumetric and actual weight.

Scope of the service

Shipzone lets you create shipments under bulk contracts negotiated with carriers. The carriage itself is performed by the carrier; Shipzone acts as an intermediary.

Shipzone is not a carrier

Shipzone is an INTERMEDIARY that lets you create shipments under agreements made with carriers. The carriage is performed by the carrier and is governed by that carrier's own terms of carriage. This distinction matters because it determines who to turn to in case of delay, damage or loss.

Account and approval

• The details you provide must be accurate and current. False statements are grounds for closing the account.
• Label creation opens once your document is approved.
• You are responsible for keeping your password confidential. Actions taken from your account are attributed to you.

Charges

• Your wallet is charged the moment a label is CREATED. No charge is made for a shipment whose label was never created.
• The carrier measures the package. If it exceeds what you declared, the difference appears on the invoice; any amount overcharged is refunded by us.
• No markup is applied to shipments under your own carrier contract; the price is read from your own agreement.
• Top-ups are processed through the payment provider.

Plan subscription

• Shipping at Shipzone rates is open on EVERY plan, including the free one. A plan determines rights such as connecting your own carrier contract and the number of stores and users.
• Plan prices are published excluding VAT. Monthly and yearly terms are offered; the yearly term carries the published discount.
• Subscriptions DO NOT renew automatically. Plan rights end at the end of the term and you need to contact us to renew.
• Only PLAN-BOUND rights end with the term. You can keep creating shipments at Shipzone rates as long as your wallet has balance; your account is not closed and your data is not deleted.
• You may leave a plan during a term. The unused part is refunded over whole remaining months; a started month is not refunded.
• A change that narrows plan rights does NOT apply to your existing subscription during that term; it takes effect in the next term.

Volume difference and extra charges

• The carrier measures the package itself. The carrier's measurement is taken as the basis.
• If it exceeds what you declared, the difference appears on the invoice and is taken from your wallet.
• If MORE than you declared is charged, we refund the difference.
• Each package in a shipment is calculated SEPARATELY; declaring the combined volume as one package understates the charge.

Cash on delivery

• The cash-on-delivery amount is collected FROM THE RECIPIENT by the carrier; Shipzone does not collect it.
• The collected amount is transferred according to the carrier's own settlement schedule. Any delay originates with the carrier.
• If the recipient refuses the shipment, no amount is collected; the return carriage fee is the User's.

Cancellation and returns

• A shipment can be cancelled before it is handed to the carrier; the fee returns to your wallet.
• A shipment already handed over cannot be cancelled through the Platform; the return process follows the carrier's rules.
• The carriage fee for a return is calculated according to the relevant carrier's return tariff.

Your responsibilities

• The shipment must not contain items prohibited from carriage.
• Dimensions and weight must be declared accurately.
• Recipient details must be entered correctly — returns and extra charges caused by a wrong address are yours.

Our responsibility and its limits

Carriage, delay, damage and loss are the carrier's responsibility and are governed by that carrier's terms of carriage. Shipzone is liable for damages arising from a carrier's fault to the extent of its own fault. If a system error causes an overcharge, it is refunded.

The service is provided “as is”

No guarantee is given that the Platform will run uninterrupted or error-free. Outages may arise from maintenance, carrier failures or infrastructure. If a system error causes an overcharge, it is refunded.

Suspension of service

We may suspend an account in case of unlawful use, false declaration or failure to meet payment obligations. Any suspension is notified together with its reason.

Intellectual property

The software, interface, text and images on the Platform belong to Shipzone. Your account grants you the right to USE the Platform; it does not grant rights to copy it, attempt to access its source, reverse-engineer it or build derivative products. Your own data (addresses, shipments) is yours and can be exported.

Force majeure

In events beyond our reasonable control — natural disaster, fire, epidemic, war, strike, cyber attack, general power or internet outage, carrier-wide stoppage, or decisions of competent authorities — the affected obligations are suspended for the duration and no liability arises from the resulting delay.

Assignment

The User may not assign rights and obligations arising from these terms without Shipzone's written consent. Shipzone may assign the agreement in case of a merger or transfer of business; you will be informed in advance.

Notices

Notices are sent to the email address registered on your account and are deemed received when sent. Keeping that address current is your responsibility. Notices to us go to hello@shipzone.app.

Evidentiary agreement

In case of a dispute, Shipzone's system records — shipment records, wallet movements, sign-in attempts, the webhook delivery ledger and server logs — are deemed CONCLUSIVE EVIDENCE under article 193 of Turkish Civil Procedure Law No. 6100. These records are kept in tamper-evident form.

Consumer rights

If you use the service outside a commercial or professional purpose, your rights under Turkish Consumer Protection Law No. 6502 are reserved. For complaints you may apply to the Consumer Arbitration Committee or the Consumer Court at your place of residence. Nothing in these terms limits your rights as a consumer.

Entire agreement and severability

These terms constitute the entire agreement between the parties. If a provision is held invalid, the others remain in effect and the invalid provision is deemed replaced by the valid provision closest to its purpose.

Changes

These terms may be updated. For a material change you will be informed by email before it takes effect.

Governing law

These terms are governed by the laws of the Republic of Türkiye. The Courts and Enforcement Offices of İstanbul have jurisdiction. If you are a consumer, the remedies in the “Consumer rights” section above are reserved and this jurisdiction clause does not limit them.